Tensor Security (“we”, “our”, “us”) is a business of Daniel Family Holdings Pty Ltd (ABN 74 166 271 665). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit tensor.com.au, interact with us or purchase our products and services.
1. What Personal Information We Collect
Information you provide directly
- Name
- Business name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely — we do not store credit card data)
- Enquiries submitted through our forms
- Account login information (if applicable)
Information collected automatically
- IP address
- Device type
- Browser version
- Pages viewed
- Time spent on the site
- Cookies and analytics data
Information from third parties
- Payment processors
- Delivery partners
- Analytics and advertising platforms
2. Why We Collect Personal Information
We collect information to:
- Process and fulfil orders
- Deliver products
- Provide customer support
- Send updates and notifications
- Improve our website
- Conduct fraud prevention
- Verify identities
- Manage warranties and technical support
- Send marketing emails (optional)
3. How We Use and Disclose Your Information
Service providers
We may share your information with:
- Payment gateways
- IT hosting providers
- Delivery partners
- Email/SMS platforms
- Analytics platforms
Legal disclosures
We may disclose personal information if required:
- By law
- To law enforcement
- To protect our business or customers
We do not sell your data.
4. How We Store and Protect Your Information
We use reasonable security measures such as:
- Encrypted (HTTPS) website connections
- Secure servers
- Access restrictions
- Regular security reviews
We delete or de-identify information when no longer required.
5. International Data Transfers
Some data may be stored overseas by cloud providers.
We take reasonable steps to ensure they comply with Australian privacy requirements.
6. Your Rights
You may:
- Request access
- Request corrections
- Request deletion (where lawful)
- Opt out of marketing
- Make a privacy complaint
7. Marketing Communications
You may opt out at any time using the unsubscribe link or by contacting us.
8. Cookies and Tracking Technologies
We use cookies and tracking tools to:
- Improve performance
- Analyse visitors
- Deliver personalised ads
- Measure campaigns
Cookies can be disabled in browser settings.
9. Third-Party Websites
We are not responsible for external sites linked from our website.
10. Changes to This Policy
We may update this policy at any time. The latest version will appear on this page.
11. Contact Us
Tensor Security
Daniel Family Holdings Pty Ltd
Suite 1, 220 The Entrance Rd
Erina NSW 2250 Australia
Phone: (02) 9008 1134