These Terms and Conditions (“Terms”) govern your use of the Tensor Security website (tensor.com.au) and your purchase of any products offered by Daniel Family Holdings Pty Ltd (ABN 74 166 271 665) trading as Tensor Security (“we”, “our”, “us”).
By accessing our website or placing an order, you agree to these Terms.
1. About Us
Tensor Security supplies security equipment including CCTV cameras, NVRs, networking devices, accessories and related products.
Business details:
Tensor Security
Daniel Family Holdings Pty Ltd
Suite 1, 220 The Entrance Rd, Erina NSW 2250 Australia
Email: [email protected]
Phone: (02) 8006 XXXX
2. Use of Our Website
You agree not to use our website for any unlawful or harmful purpose.
We may suspend or restrict access if we believe these Terms are being violated.
We do not guarantee the website will always be available or free from errors.
3. Product Information and Availability
We make every effort to ensure product details, images, pricing and availability are accurate. However, product images may vary from the actual item, prices may change without notice, and stock levels cannot be guaranteed.
If an item becomes unavailable after you place an order, we will contact you with options for a refund or alternative.
4. Orders and Payment
By placing an order, you confirm that all information provided is accurate and that you agree to pay the full amount shown at checkout.
We reserve the right to refuse or cancel an order, including in situations involving pricing errors or suspected fraud.
Payments are securely processed by our payment partners. We do not store your credit card data.
5. Shipping and Delivery
Shipping costs and estimated delivery times are shown at checkout.
Delivery times are estimates only and may be affected by courier delays or external factors beyond our control.
Risk transfers to you once your order is delivered to the address you provided.
For full details, see our Shipping Policy.
6. Returns, Refunds and Warranty
We comply with the Australian Consumer Law.
You may be entitled to a repair, replacement or refund if a product is faulty, unsafe or significantly different from its description.
We do not offer refunds for change of mind, incorrect orders or compatibility issues where specifications were clearly provided.
Some items may include a manufacturer warranty. Details are available on the relevant product page or included documentation.
For more information, refer to our Returns Policy.
7. Pricing and Tax
All prices are shown in Australian dollars (AUD) and include GST unless stated otherwise.
We may update pricing at any time.
8. Security Licence Requirements
Some security equipment may require a security licence or installation by a licensed professional.
By purchasing such items, you confirm that you meet all relevant legal and licensing requirements in your state or territory.
Tensor Security is not responsible for improper or illegal use of equipment.
9. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential loss.
Our liability for any claim is limited to the amount you paid for the relevant product.
Nothing in these Terms excludes your rights under the Australian Consumer Law.
10. Intellectual Property
All content on our website, including images, product descriptions, logos and text, is owned by or licensed to Tensor Security.
You may not reproduce or distribute any content without written permission.
11. External Links
Our website may contain links to external sites.
We are not responsible for the content or privacy practices of third-party websites.
12. Privacy
Your personal information is collected and handled according to our Privacy Policy.
13. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on this page.
14. Contact Us
Tensor Security
Daniel Family Holdings Pty Ltd
Suite 1, 220 The Entrance Rd
Erina NSW 2250 Australia
Phone: (02) 9008 1134